Refund policy

Return and Refund Policy - Lockieâ„¢

At Lockieâ„¢, customer satisfaction is our priority.
If, for any reason, your product does not fully satisfy you, you have 30 days from the date of receipt to request a return or exchange.

Return Period

You have 30 calendar days from the receipt of your order to notify us of your desire to return the product.
After this period, unfortunately, we will no longer be able to accept the return or exchange of the product.

Eligibility Conditions

For your return to be accepted, the product must:

  • Be in its original condition,

  • Be unused and undamaged,

  • Be complete (packaging, cables, accessories…),

  • Be accompanied by the receipt or proof of purchase.

Any product that does not meet these conditions cannot be refunded or exchanged.

Return Process

Contact our customer service at contact@my-lockie.com specifying:

  • Your order number,

  • The reason for the return,

  • A photo of the product if possible.

Our team will send you the procedure to follow and the return address.

Once the package is received and checked, we will process the refund or exchange according to your request.

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon receipt.

Refunds

Once your return has been received and inspected, you will receive a confirmation email.
If the return is approved:

  • The refund will be processed within 5 to 10 working days to the original payment method.

Depending on your bank, an additional delay may apply before the credit appears in your account.

Exchanges

We will replace an item only if it is defective, damaged, or not functioning correctly.
If you want to exchange for the same product, contact us at contact@my-lockie.com before sending the item back.

Non-returnable Items

The following items cannot be returned:

  • Gift cards,

  • Digital download products,

  • Personalized or custom-made items.

Damaged or Defective Items

If a product arrives damaged or is not functioning correctly:

We will offer you an exchange, a store credit, or a full refund according to your preference.

Return Address

The return address will be provided to you by our customer service upon your request to ensure proper processing of your package.

Assistance

For any questions regarding your order or our return policy, contact our customer service:
contact@my-lockie.com

Last Update

1st January 2025